Call Center Agent

Position:                     Call Center Agent

Place of Posting:        Karachi

No. of Positions:        01 Female

Age Limit:                  25-30 Years

Reporting Line:         Project Manager

Qualification:             Graduation

Experience:                3-5 years in related field

Skills Required:        IT, Reporting

                

 

 

  • Receive calls from all patients and health seekers
  • Operators will generate messages with MR no. of all individuals’/ health seekers share concern DoctorOnCall and project team
  • Connect concern DoctorOnCall with patient as per requirement
  • Enter brief profile and data as per MIS requirement
  • Inform caller/ health seekers for the payment/ fees transfer
  • Inform detail with finance person and project manager
  • Ensure and follow to patient regarding services with help of project manager
  • Call center operator will ensure real-time reporting
  • To get feedback from project manager regularly
  • Call venter should run 8 AM to 10 PM (6/7 days in week)
  • To work for their 8-hour shift handling all incoming calls
  • Mange filling of all data on portal
  • Making backups of data and voice recording on daily basis
  • Make sure that all calls are picked up with in first bell
  • Now delay in holding patients
  • Must have computer and report writing skills

 

 

Note:

 

  • Apply before 21st March, 2021 at hr@hands.org.pk, mention the position.
  • No TA/DA will be permissible when call for interview.
  • Only short listed candidate will be invited for interview.

1. Personal Information

YYYY/MM/DD

2. Education & Training (Most Recent ONLY)

3. Employment Record (Present or Last Job ONLY)

In Number of Years
Name of Employer
In Numbers Only